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Pomeroy for Ahold

Keep stores running and associates focused on shoppers

Reduce store-level disruption, protect checkout and fulfillment, and give associates time back with AI-powered support, predictive DEX, and nationwide field services.

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Built around Ahold Delhaize USA’s priorities

01

Keep associates focused on shoppers

Technology issues shouldn’t become another task in the aisle. Resolve up to 60% of L1 issues instantly with AI-powered support so associates spend less time troubleshooting and more time serving customers.

02

Protect checkout, pharmacy, and fulfillment

POS, self-checkout, pharmacy, and fulfillment systems need to work every time. Minimize downtime across stores and distribution centers with continuous monitoring, automated remediation, and nationwide field services.

03

Simplify grocery IT operations

Connect employees, systems, workflows, and AI agents across every store and distribution center through one orchestration layer, delivered by one partner accountable for the outcomes you can measure

Is your AI giving answers or delivering outcomes?

If AI isn’t transforming the economics or employee experience, it isn’t transformation.

Up to 60%
routine issues resolved autonomously
Up to 55%
operational cost savings
Up to 80%
less time waiting for support

It's fair to expect more.

A down register or frozen handheld during a busy shift isn’t merely an IT inconvenience. Neither are long queues, repeated handoffs, or support processes associates avoid using. They all shape how employees experience the company, and how effectively they can serve shoppers.

  • Built for change, not contracts
  • One point for support across every channel
  • Transparent pricing tied to business outcomes
  • AI that resolves tickets before they reach a person
Find out how

Explore what's next for your digital workplace

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The Intelligent Workplace Model

Five opportunities to improve associate productivity, protect store and checkout uptime, and keep pickup and delivery running smoothly.

View the Brief
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The Ticket is the Lagging Indicator

Why the next evolution of enterprise IT is about preventing disruption rather than simply resolving it faster.

Read the Guide
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5 Questions to Test a Prevention Claim

Preventing IT disruptions is easy to claim but hard to prove. True prevention leaves a record across five stages.

Explore the Questions
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What if IT could act before employees had to ask?

Build an increasingly autonomous digital workplace model that predicts issues, automates resolution, and keeps stores moving.

Start the conversation

Why Pomeroy?

This isn’t just a legacy, it’s a blueprint.

Fifty years in service delivery has shaped a proven execution model. Pomeroy brings that experience to every engagement, helping your team move forward faster without having to start from scratch.

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We’ll help you find the right solutions for your business. Fill out the form and our team will get back to you shortly.
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