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Pomeroy for Tops

Keep stores selling without disruption

Keep checkout, fulfillment, and frontline operations moving with AI-powered workplace and field services.

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Built around Tops’ priorities

01

Turn support into instant resolution

Technology issues shouldn’t become customer issues. Resolve up to 70% of L1 issues instantly with AI-powered support that diagnoses, routes, and remediates problems automatically, without unnecessary delays.

02

Prevent disruption before it reaches the store

When technology fails, the impact reaches far beyond IT. It slows associates, frustrates shoppers, and puts store operations at risk. Predict, resolve, and autonomously remediate issues to reduce avoidable incidents by up to 40%.

03

Reduce unnecessary field service visits

Stop making truck rolls the default with AI-augmented field service management that determines whether a technician needs dispatch, identifies the right onsite response, and validates resolution before closing the work.

Is your AI giving answers or delivering outcomes?

If AI isn’t transforming the economics or employee experience, it isn’t transformation.

Up to 60%
routine issues resolved autonomously
Up to 55%
operational cost savings
Up to 80%
less time waiting for support

It's fair to expect more.

A down register during a busy shift isn’t merely an IT inconvenience. Neither are long queues, repeated support handoffs, or service providers that make every new requirement a contract exercise.

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  • Built for change, not contracts
  • One point for support across every channel
  • Transparent pricing tied to business outcomes
  • AI that resolves tickets before they reach a person
Find out how

Explore what's next for your digital workplace

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The Intelligent Workplace Model

Five opportunities to improve store sales, prevent IT disruption, enhance field services, and simplify grocery IT operations.

View the Brief
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The Ticket is the Lagging Indicator

Why the next evolution of enterprise IT is about preventing disruption rather than simply resolving it faster.

Read the Guide
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5 Questions to Test a Prevention Claim

Preventing IT disruptions is easy to claim but hard to prove. True prevention leaves a record across five stages.

Explore the Questions
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What if IT could act before employees had to ask?

Build an increasingly autonomous digital workplace model that connects support, employee experience, and global operations to keep stores selling without disruption.

Start the conversation

Why Pomeroy?

This isn’t just a legacy, it’s a blueprint.

Fifty years in service delivery has shaped a proven execution model. Pomeroy brings that experience to every engagement, helping your team move forward faster without having to start from scratch.

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We’ll help you find the right solutions for your business. Fill out the form and our team will get back to you shortly.
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